China E-Commerce Solutions
China is world's largest E-Commerce market by transactions. By at the latest 2015 it will have also overtaken the USA and EU in actual online revenues. While the E-Commerce infrastructure has tremendously improved in recent years, the market remains the single-most challenging globally due to its unique local characteristics.
Customer Support
12x7 multi-channel customer support
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Pre-sales inquiries
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Post-sales customer support
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Product- & brand-specific consumer education
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Returns process management
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Store ratings management
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Consumer data reporting & analytics
Inbound Logistics
Logistics solutions for products from port to e-commerce store shelf.
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Customs declarations
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Documentation management
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Shipment offloading, breakdown, inspection, & damage reporting
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Free Trade Zone warehousing
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Transportation of product into China
E-Commerce Operations
E-Store setup & management across Chinese e-commerce platforms
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Chinese e-commerce platform registration
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Store design & development
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Content localization
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Data-driven re-merchandising & content refresh
China Market Insight
Market insight that empowers our clients to enter the China market with confidence
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Market entry consulting
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Chinese consumer insight
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China e-commerce strategy
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Competitive research
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Opportunity scoping
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Gray market analysis
Regulatory Compliance
Comprehensive compliance services to navigate China’s complex regulatory environment
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Home-country export compliance
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China import compliance
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Product-specific registrations & approvals
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China trademark & intellectual property registration
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Input VAT & tariff payment
Digital Marketing
Full localization & adaptation of home-market digital strategy for the China market
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Chinese SEO/SEM strategy & execution
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Chinese social media management
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Key opinion leader engagement
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China-hosted branding website development
Order Fulfillment
Order fulfillment operations customized for client requirements.
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E-Commerce order fulfillment (pick/pack/ship)
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Inventory management & reporting
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Carrier management
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Packaging procurement & storage
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Bounded & non-bounded warehousing
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Returns management
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B2B order fulfillment
Financial Settlement
Transaction management, foreign exchange & remittance in home currency
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e-Commerce transaction management
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In-country payment of tax & 3rd-party service fees
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Foreign exchange
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Remittance of net revenues
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Monthly settlement & reporting
Cloud-Based Platform
Custom software development to interface directly with client IT systems
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Real-time sales & inventory
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End-to-end platform integration
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Localized for global markets
